Thank you for purchasing Aurelia Probiotic Skincare. In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this website.

By using our website, you are acknowledging that you have read, understand and agree to be bound by these terms and conditions, which include our privacy policy.

ACKNOWLEDGEMENT, ACCEPTANCE AND INSPECTION OF YOUR ORDER

We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

Your statutory rights are not affected.

PAYMENT

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro and American Express. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Aurelia Skincare Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

RETURNS

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at customerservices@aureliaskincare.com and we will provide you with a Returns Authorisation Code (RAC). Please provide full details of the customer order number and the goods which are being returned.

On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.

Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

To improve our service, please let us know the reason for returning any goods.

Return the parcel by RECORDED DELIVERY to the following address:

Aurelia Skincare Ltd, 8 Dymock Street, Fulham, London SW6 3HA

We cannot be held responsible for returned goods that do not reach our Returns Department.

CANCELLATION RIGHTs

Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services Department at customerservices@aureliaskincare.com

Your statutory rights are not affected.

LEGALLY BINDING CONTRACT

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Aurelia Probiotic Skincare. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

PRESS ARTICLES

Aurelia Probiotic Skincare does not accept any responsibility whatsoever for any celebrity endorsements in the Press/articles displayed on this website. All articles have been reproduced here as they were originally printed and written by the original publisher.

EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury of any kind caused by the negligence of Aurelia Probiotic Skincare or any of its employees or agents. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

INTELLECTUAL PROPERTY

The trademarks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of Aurelia Probiotic Skincare, our affiliates, our licensers and/or our suppliers in the UK and elsewhere and are protected by UK and international trademark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

GOVERNING LAW

This website, any content contained herein and any contracts entered into as a result of usage of this website and Aurelia Probiotic Skincare products are governed by the laws of England and Wales and the exclusive jurisdiction of the English courts.