This Privacy Notice aims to give you information about how we collect and process your personal data when you use the website.
This Privacy Notice covers any personal data you provide when you create an account, purchase a product or otherwise interact with us.
We want to make sure you know who we are, how you can contact us, the personal data we process, how we use it, who we share it with, how long we keep it for and the choices you have to exercise your legal rights.
For the purpose of the Data Protection Act 1998 (the Act) and from the 25 May 2018, the EU General Data Protection Regulation 2016/679 (the GDPR), the data controller is Aurelia Probiotic Skincare (company no.07998526), having its registered office at Suite 1, 3rd Floor, 11-12 St James’s Square, London, United Kingdom SW1Y 4LB (“Company/we/us”).
If you have any questions or you would like to make a request to exercise any of your legal rights, please contact using the following details: Telephone +44(0)207 751 0022 (8:30-4:30 Mon - Thurs, 8:30-4:00 Fri) or email info@aureliaskincare.com.
If you have created an account with us, or ordered items from us or otherwise interacted with our website, we will use your personal data in several different ways. The table below sets out how we use your personal data, showing what personal data we collect and why.
Category of Personal Data | Purpose for Processing |
---|---|
Name and contact details (such as email address, telephone number and delivery address)
|
Delivering your beautiful skincare purchase to you Sending you service messages by email such as order updates Sending you information by email or post about our new products or services, but only with your permission Showing you Aurelia Probiotic Skincare adverts on other websites, so you can see our latest products and offers Fraud prevention and detection To register you with a Aurelia Probiotic Skincare account |
Purchase information/history
|
Maintaining records of your purchases with us Delivering your beautiful skincare purchase to you Sending you service messages by email such as order updates To provide great customer service. Managing product returns Sending you information by email or post about our new products or services, but only with your permission/p> Fraud prevention and detection To make decisions about which Aurelia Probiotic Skincare adverts are shown to you as you browse the web or apps |
Date of birth information
|
Fraud prevention and detection To send you occasional treats on your birthday, but only with your permission |
Payment information (we don’t store this information)
|
Taking payment and giving refunds Fraud prevention and detection |
Contact History
|
To provide you with better customer service. |
Information you provide when entering a competition or prize draw, playing games and completing surveys (including contact details and your actual entry)
|
To facilitate your participation in the competition or prize draw Sending you information by email or post about our products or services, but only with your permission |
Device information: information about your computer, phone or other device you use to view the website or app such as device type, operating system, hardware version, browser type, unique device identifier, IP address and advertising ID
|
Improving our website and set default options for you (such as language and currency) Showing you relevant Aurelia Probiotic Skincare adverts as you browse the web |
Log information: information about how you use our website or app such as the types of content you view or engage with, the frequency and duration of your activities, access times, language, your IP address and the pages you visit before or after navigating away from the website
|
Fraud prevention and detection Making sure the website or app display and function correctly on your device (e.g. make sure pages load correctly on your device and that the displayed language and currency are correct for the country you are in) Providing us with analytical information about the use of the website or app Making the website or app secure |
Device and log information will not be associated with you as a named individual unless you are logged into your account
|
Fraud prevention and detection Making decisions about the pages, images and adverts to display to you on Aurelia Probiotic Skincare websites Making decisions about the adverts you see on websites that are not owned by Aurelia Probiotic Skincare. Associating the different devices you use with each other so that the pages, images and offers you see across devices are consistent. |
We ensure that the collection, processing and use of your personal data is lawful. Therefore, for the purposes listed above, we only use your personal data if one of the following conditions apply:
We do not sell any of your personal data to third party companies. We may however need to share your data with third party companies in order to provide you an optimal web experience and recommend relevant products to you - These examples are listed below:
If we ever provide third parties with information and analytics about our customers, we will ensure that all data is aggregated and anonymised and cannot identify you.
Third parties we work with:
Third party provider | Categories of information shared | Why? | Link to privacy policy |
---|---|---|---|
Emarsys
|
Contact and purchase data
|
Opt in marketing communications, profiling and segmentation
|
|
Awin
|
Name, email address and order number
|
Transaction storage
|
|
Criteo
|
Cookie data
|
Retargeting
|
|
Facebook
|
Cookie data - hashed email, browsing data, transaction data. Opted in customer data has also been uploaded into Facebook
|
Advertising - retargeting and profiling of data to create insights and lookalikes to serve more relevant advertising on Facebook platforms
|
|
Google
|
Cookie data
|
Retargeting and analytics
|
|
Magento
|
Contact and purchase data
|
Order processing
|
In order to process your personal data for the purposes set out in this Privacy Notice, we may transfer your personal data to third parties and other companies in our group that are based outside of the EEA.
Whenever we transfer your personal data out of the EEA, we attach a similar degree of protection to it (as it would receive in the EEA) by ensuring at least one of the following safeguards is implemented:
We cannot be responsible for the privacy policies and practices of other third party sites (including but not limited to Facebook, YouTube, Twitter), or for advertisers on our site, even if you access them using links from our website and we recommend that you check the policy of each site you visit. If you linked to our Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and we recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions. Unless expressly stated, we are not agents for these third party sites or for any third party advertisers on our Site, nor are we authorised to make representations on their behalf.
Under the General Data Protection Regulation, you have several important rights available to you. In summary, those include rights to:
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of these rights, please:
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.
We will hold on to information only as long as is necessary;
Even after you may have closed your account or we are no longer need your information to provide services to you, we may still retain some of your information if needed for legal or regulatory requirements, to resolve disputes, prevent fraud and abuse or if we need to enforce our terms and conditions.
If you submit Content to Aurelia Skincare's website, you agree that Aurelia Skincare may use your Personal Information and such Content as permitted under this Privacy Policy, including reproducing the Content on the Website and in Aurelia's marketing and advertising materials.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
You can choose to stop receiving marketing messages from us at any time.
This can be done:
We will process the update to your preferences when you tell us about the change. However, please note that it can take a few days for some of our systems to update, so you may receive some marketing messages during this process.
This change to your contact preferences will not stop communications regarding any orders you place, such as order confirmation and shipping emails.
Contact us directly (via customerservices@aureliaskincare.com) and we will delete/close your account.
We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Aurelia Probiotic Skincare manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.
This privacy notice was updated 24th September 2019. Any changes to this notice will be updated here.