Sales Terms & Conditions

If you're a new Aurelia Probiotic Skincare customer, welcome! We hope you are enjoying the benefits of Aurelia Loyalty. To find out more visit our Aurelia Loyalty page.

In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this website. By using our website, you are acknowledging that you have read, understand and agree to be bound by these terms and conditions, which include our privacy policy.

Samples at checkout Additional complimentary samples are available at checkout. It is at the discretion of Aurelia Probiotic Skincare to determine the number and type of samples on offer. Samples will not be included in orders containing only the Discovery Set.

GIFT CODES

Aurelia Gift Cards and Aurelia Gift Codes can only be redeemed at www.aureliaskincare.com.

Only one Gift Code can be used per transaction.

Once the expiry date has passed the code will expire.

No credit or cash will be exchanged.

Site-wide offers and promotions cannot be applied to Gift Cards, Skincare Discovery Collection or Body Care Discovery Collection

GIFT CARDS

The value of the Gift Card can be used to cover the cost of products and delivery.

No other gift codes can be used when purchasing with an Aurelia Gift Card.

If the value of items purchased online is more than the total value of the Gift Card, you will need to pay the balance.

It is at the discretion of Aurelia Skincare to replace or refund should Gift Card(s) be lost, stolen, damaged or destroyed, but are under no obligation to do so.

Gift Cards are valid for one year from the date of purchase. Please email customerservices@aureliaskincare.com for more information.

GIFT WRAP

Choose 'Gift Box' at checkout to make your order extra special. Your products will come beautifully boxed and tied with our signature ribbon. Send a special gift of Aurelia Probiotic Skincare by including a gift message at checkout to add a personal touch to your present.

Watch our gift wrap video



General Promotion Code Terms & Conditions

These promotions are online exclusive offers only available at www.aureliaskincare.com. When shopping in currencies other than GBP, the spend threshold will differ from the GBP spend listed. For more information please contact info@aureliskincare.com.

Aurelia Probiotic Skincare Ltd reserves the right to withdraw or suspend the promotion code without any reason or notice. We will advise you within the order process if we cannot accept the promotion code you have entered.

The Promotion code must be entered into the correct section on the checkout page. We are unable to offer you the promotion or complimentary gift if the code has not been entered at checkout.

The promotion code is restricted to one use per order and cannot be used in conjunction with any other offer or the purchase of gift cards or discovery sets.

Promotion qualifiers and products included within an offer may vary from promotion to promotion. Below are the specific terms & conditions for current offers live:

Get The Gloss Welcome Offer

The code provided must be entered at the checkout to redeem a 25% discount.

This offer is valid until 31st August 2019.



ACKNOWLEDGEMENT, ACCEPTANCE AND INSPECTION OF YOUR ORDER

We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time. Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.



PAYMENT

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Aurelia Skincare Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.



CANCELLATION RIGHTS

Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services Department at customerservices@aureliaskincare.com

Your statutory rights are not affected.