Aurelia Probiotic Skincare Ltd - Organic Skin Care

Terms & Conditions | Aurelia Probiotic Skincare. Discover the power of probiotics.

Sales Terms & Conditions

If you're a new Aurelia Probiotic Skincare customer, welcome! We hope you are enjoying the benefits of Aurelia Loyalty. To find out more visit our Aurelia Loyalty page.

In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this website. By using our website, you are acknowledging that you have read, understand and agree to be bound by these terms and conditions, which include our privacy policy.


Aurelia Loyalty is our name for our customer account as there are many benefits that come with joining. All loyalty benefits are offered at our discretion and are effective from 20th September 2015. Aurelia Probiotic Skincare reserves the right to withdraw any of these promotions without notice.

£35 gift cards when you spend over £350: Within the order history section of your account you will be able to see when your cumulative spend has reached £350. To say thank you for spending £350 with Aurelia Loyalty a unique code for £35 will be emailed to you to use on your next order. Your loyalty points will then return to 0 and you can start collecting new points.

Complimentary Shipping: Complimentary shipping is offered to all Aurelia Loyalty members on all orders over £50 for delivery within the UK. Complimentary shipping is offered to all Aurelia Loyalty members for orders over £100 outside the UK and within countries we ship to. For further information please visit our Delivery & Returns page.

Refer a Friend: Introduce a friend to Aurelia Probiotic Skincare and they will be sent an introductory offer. The refer a friend offer is for new Aurelia Loyalty members and can only be used with their first order. The offer cannot be used by signed up Aurelia Loyalty account holders and if found to have been so can be withdrawn. Aurelia Probiotic Skincare reserves the right to withdraw this offer or limit the number of refer a friend offers that can be given per account holder.

Preferences: This section within an Aurelia Loyalty account allows us to better support your skincare preferences through advice and direct marketing. All information will be treated confidentially and not passed to a third party. It is your discretion whether to complete this.

Samples at checkout: Additional complimentary samples are available at checkout with orders over £20. It is at the discretion of Aurelia Probiotic Skincare to determine the number and type of samples on offer.


Aurelia Gift Cards and Aurelia Gift Codes can only be redeemed at

Only one Gift Code can be used per transaction and can only be used when logged into an Aurelia Loyalty account, the code will expire after a single use.

Once the expiry date has passed the code will expire.

No credit or cash will be exchanged.

Site-wide offers and promotions cannot be applied to gift sets including 3-Step sets and Christmas collections, unless stated otherwise.


The value of the Gift Card can be used to cover the cost of products and delivery.

No other gift codes can be used when purchasing with an Aurelia Gift Card.

If the value of items purchased online is more than the total value of the Gift Card, you will need to pay the balance.

It is at the discretion of Aurelia Skincare to replace or refund should Gift Card(s) be lost, stolen, damaged or destroyed, but are under no obligation to do so.

Gift Cards are valid for one year from the date of purchase. Please email for more information.


Choose 'Gift Box' at checkout to make your order extra special. Your products will come beautifully boxed and tied with our signature ribbon. Send a special gift of Aurelia Probiotic Skincare by including a gift message at checkout to add a personal touch to your present.

Watch our gift wrap video


We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time. Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.


Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Aurelia Skincare Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.


Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services Department at

Your statutory rights are not affected.

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MADE WITH LOVE in England from seed to skin using the purest, BioOrganic, ethically sourced, cruelty-free ingredients to make your skin glow.

MADE WITHOUT a long list of questionable ingredients, including sulphates, parabens, mineral oils and MI to name only a few.